Shipping Policy
At Ao Dai USA - Boutique, we are committed to providing the best online shopping experience for our customers. Below are the detailed shipping policies:
1. Order Processing Time:
Once your order is successfully placed, we will process it within 1-3 business days.
For custom-made or special order products, processing time may take 4-6 weeks. We will inform you of the specific delivery time in such cases.
2. Shipping Time:
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Domestic Shipping (within the USA): The usual shipping time is 3-7 business days, depending on the region.
*Express Shipping (within the USA): The usual shipping time is 1-2 business days, please contact us. - International Shipping: For international orders, shipping times may range from 10-20 business days, depending on geographic location and each country’s customs regulations.
3. Shipping Fees:
- Domestic USA: Free shipping for orders over $100. For orders under $100, the shipping fee will be $8 for all orders.
- International: International shipping fees will be automatically calculated based on the shipping location, size, and weight of the package.
4. Order Tracking:
After your order is shipped, you will receive an email notification along with a tracking number to check your order status. Please check your email or contact us if you need assistance.
5. Shipping Issues:
If your order is lost, damaged, or if there are any shipping-related issues, please contact us immediately at hieunguyen102021@gmail.com or call 346-719-7564. We will assist you promptly to ensure your rights as a customer.
6. International Customs and Taxes:
For international orders, you may be subject to customs duties and taxes as per your country’s regulations. These fees will be the customer’s responsibility.
We always strive to ensure that each order is delivered to our customers as quickly and safely as possible. Thank you for trusting and supporting Ao Dai USA - Boutique.